Ms. Kondo, Maya (graduated from the JAIST Master's course at September 2023, Ito Lab, Transformative Knowledge Management Area) received Best Paper Award (Honorable Mention) in the 11th International Conference on the Human Side of Service Engineering (HSSE 2024).

HSSE 2024 was held in Nice, France and online as an affiliated conference within the framework of the International Conference on Applied Human Factors and Ergonomics (AHFE) from July 24-27, 2024.

■Date Awarded
July 25, 2024

■Title
'Unintended Consequences' of ICT System Introduction in Organizations and Operations: A case study on efficiency improvement of transportation operations in four daycare facilities

■Authors
Maya Kondo & Yasunobu Ito

■Abstract
The purpose of this paper is to clarify and categorize the factors of "unintended consequences" when introducing ICT transportation systems in elderly care facilities. The shortage of elderly care personnel in Japan has become a serious problem. One of the expected countermeasures is the use of ICT systems. Until now, the introduction of ICT systems in the field of elderly care has been discussed with the main objective to "verify its effectiveness" in terms of how information sharing has changed as a consequence. In spite of this, it is possible for the system to be utilized in a manner differently from which was initially intended by the management, or not being introduced in the first place after all. There are not many studies done thus far that have clarified the factors that lead to "unintended consequences" in the introduction of ICT systems in the field of elderly care. In this paper, we investigate the "unintended consequences" in the introduction of an ICT pick up and drop off system at a company, hereinafter referred to as Company X, that operates four elderly care facilities.

■Comment
I am very honored to receive the Best Paper Award at the international conference AHFE-HSSE 2024. I would like to express my deepest gratitude to Professor Yasunobu Ito, who has guided me with great enthusiasm during the two years of my Master's program, the members of my laboratory, and everyone who has supported my research.

September 5, 2024